Oahu Transit Services, Inc.

Fixed Route

Monthly Performance Report

November 2025

Prepared by OTS Service Evaluation

· Ridership

Average weekday ridership for the month of November 2025 is 130,356 up by 1,362 or 1% from the previous year. Fiscal year-to-date ridership is 17,603,711, an increase of 1.7% from the previous year.

· On-Time Performance

System-wide on-time performance is 67.4% for the month of November 2025. Out of a total of 113 routes, 38 routes achieved an on-time performance of over 80%, while two (2) routes, Route CountryExpress! and Route 151 had an on-time performance below 50%.

The DTS and OTS Service Review Committee reviews service levels, including monthly on-time performance.

· Service Delivery

The October service changes continue to generate complaints with the largest number relating to the cancellation of Route 20.

· Safety and Security

The number of miles between major collisions for November was 287,930 miles.

· Maintenance

The miles between mechanical road calls averaged 11,441 miles for the month. The number of vehicles receiving cosmetic upgrades increased by 87% from the previous year.

· Service Modifications

A summary of the service modifications that were implemented with the October sign-up and will remain in effect until the December sign-up.

- A Line, replaced Route A CityExpress!.

- U Line, new direct route to the University of Hawaii.

- W Line, new line from the airport to Waikiki.

- Route 20, discontinued.

- Route 43, extended its eastern terminus to Waiawa Pearl Highlands Station.

- Route 46, headway extended from 10 to 15 minutes.

- Route 51, rerouted to serve Waiawa Pearl Highlands Station.

- Route 303, discontinued.

- Route 331, new route replacing Route 303 and interlines with Route PH8.